Our returns policy does not affect your rights under the Australian Consumer Law. This policy is provided in addition to your rights under the Australian Consumer Law.
You may return a product for a credit, refund or exchange within 7 days with proof of purchase, unless that product is a discontinued part; not in resalable condition; a product that has been fitted to a vehicle or altered in any way; or not in the condition received by you (with manuals and documentation).
Goods returned for credit or refund will be subject to a 10% handling fee. After 30 days – no credit. All returns are subject to substantiation and the original invoice must be supplied before credit will be considered. We are not required to provide a credit or refund where you have changed your mind, made a wrong selection or no longer have use for the goods. Returns will be accepted at our discretion.
No claims for short delivery or damaged items will be recognised unless we are notified within 7 days from receipt of goods. If goods arrive damaged, please contact us as soon as possible to arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or offer a refund. Damaged goods must be returned in the condition received by you with all original packaging and documentation.
We will not be liable for your freight or other costs in returning products unless otherwise agreed, or where you are entitled to such costs under the Australian Consumer Law.
In the event that you need to return an item, please contact us and we will let you know how to send the item back. Returns will not be accepted without a completed Returns Form. Alternatively, you can fill in the Online Returns Form below. Please allow 7 days for returns to be processed.
Last updated: 10 November 2020