COVID Update: We are open for workshop services, sales deliveries & contactless pick-up.

1300 985 953

COVID Update: We are open for workshop servicing, sales deliveries & contactless pick-up.

Returns & Exchanges

RETURNS POLICY

Our returns policy does not affect your rights under the Australian Consumer Law.  This policy is provided in addition to your rights under the Australian Consumer Law.

You may return a product for a credit, refund or exchange within 7 days with proof of purchase, unless that product is a discontinued part; not in resalable condition; a product that has been fitted to a vehicle or altered in any way; or not in the condition received by you (with manuals and documentation).

Goods returned for credit or refund will be subject to a 10% handling fee. After 30 days – no credit. All returns are subject to substantiation and the original invoice must be supplied before credit will be considered. We are not required to provide a credit or refund where you have changed your mind, made a wrong selection or no longer have use for the goods. Returns will be accepted at our discretion. 

No claims for short delivery or damaged items will be recognised unless we are notified within 7 days from receipt of goods. If goods arrive damaged, please contact us as soon as possible to arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or offer a refund. Damaged goods must be returned in the condition received by you with all original packaging and documentation.

We will not be liable for your freight or other costs in returning products unless otherwise agreed, or where you are entitled to such costs under the Australian Consumer Law.

In the event that you need to return an item, please contact us and we will let you know how to send the item back. Returns will not be accepted without a completed Returns Form. Alternatively, you can fill in the Online Returns Form below. Please allow 7 days for returns to be processed. 

 

Last updated: 10 November 2020

Online Returns & Exchanges Form

All returns & claims for warranty must be made to a Sprint Gas technician on 03 9350 5500. The product must be returned with this completed form, the original sales invoice and any other evidence available within 14 days of notifying us to our head office: Warranties & Returns

Sprint Gas (Aust) Pty Ltd
30 Graystone Court
EPPING VIC 3076

Service Booking Form

Simply complete the form below and one of our service team will contact you shortly to confirm your booking details.

Allow up to one working days’ notice for booking confirmation.

If your Service or Repair is urgent, please call 1300 985 953 anytime.

PRODUCT ENQUIRY

Interested in this product? Got a question about delivery? 

Send us a quick enquiry and we will contact you shortly with all the information you need.