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1300 985 953

COVID Update: We are open for workshop servicing, sales deliveries & contactless pick-up.

Australia-Wide Guarantee

AUSTRALIA-WIDE GUARANTEE

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

Our guarantee below is provided in addition to your rights under the Australian Consumer Law.

Product / Service

Guarantee Period

Workmanship

Lifetime guarantee on all labour we perform.

New parts

12 months guarantee (whichever occurs first) on all new parts supplied and/or installed by our technicians.

Fully Assembled LPG Kit

36 months / 150,000kms guarantee (whichever occurs first) on all new fully assembled LPG kits supplied and/or installed by our technicians.

We will, at our option, repair or exchange (where possible) the product sold directly by us if it is found to be defective within the guarantee period set out above. We will bear the reasonable costs incurred in claiming the warranty. 

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee which may vary due to reasons beyond our control. Claims for labour may be accepted at our discretion.

This warranty will not apply:

  • to normal wear and tear;
  • where goods come to the end of their natural service life;
  • to serviceable items such as injectors;
  • where the defect is a result of alteration, accident, misuse, abuse or neglect, or unsafe or inappropriate driving practices; or
  • where the goods are subsequently repaired or modified by a service agent not authorised by us, or not licensed by the relevant regulatory authority in that state to undertake such work.

 

The following costs are not covered by this warranty:

  • time taken for fault diagnosis or problem solving;
  • consequential damage or loss which occurs as a result of failure of a product, including but not limited to physical and/or financial injury;
  • repairing or replacing components not sold by us;
  • maintenance services.

 

Our decision to accept a claim under the warranty shall be at our sole discretion. To make a claim under a guarantee, contact Sprint Gas Technical on 1800 810 149 or email technical@sprintgas.com.au. You must return the item within 14 days of notifying us (so that we may show the item to the manufacturer if necessary) and we will repair, exchange or resupply (at our discretion) the product or service provided the claim falls within the guarantee’s terms and conditions.

The following details must be provided to us on a Request for Warranty documentation:

  • your name, address and telephone number;
  • original invoice as proof of purchase; and
  • fault diagnosis or reason for claim.

 

In the event that this information is not provided with the product when returned, the product will be returned to you and no warranty claim will be considered.

 

Last updated: 30 November 2020

Service Booking Form

Simply complete the form below and one of our service team will contact you shortly to confirm your booking details.

Allow up to one working days’ notice for booking confirmation.

If your Service or Repair is urgent, please call 1300 985 953 anytime.

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