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Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Our guarantee below is provided in addition to your rights under the Australian Consumer Law.
Product / Service
Lifetime guarantee on all labour we perform.
12 months guarantee (whichever occurs first) on all new parts supplied and/or installed by our technicians.
Fully Assembled LPG Kit
36 months / 150,000kms guarantee (whichever occurs first) on all new fully assembled LPG kits supplied and/or installed by our technicians.
We will, at our option, repair or exchange (where possible) the product sold directly by us if it is found to be defective within the guarantee period set out above. We will bear the reasonable costs incurred in claiming the warranty.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee which may vary due to reasons beyond our control. Claims for labour may be accepted at our discretion.
This warranty will not apply:
The following costs are not covered by this warranty:
Our decision to accept a claim under the warranty shall be at our sole discretion. To make a claim under a guarantee, contact Sprint Gas Technical on 1800 810 149 or email firstname.lastname@example.org. You must return the item within 14 days of notifying us (so that we may show the item to the manufacturer if necessary) and we will repair, exchange or resupply (at our discretion) the product or service provided the claim falls within the guarantee’s terms and conditions.
The following details must be provided to us on a Request for Warranty documentation:
In the event that this information is not provided with the product when returned, the product will be returned to you and no warranty claim will be considered.
Last updated: 30 November 2020
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